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knyfy.com offers a 5 days returns guarantee, which means that you can return back the items to us within 5 days of receipt of the items. This subjects to following conditions:
The number of days to raise a return request is calculated from the delivery date.
All return request has to be raised from our website “My account” >> Order No.XXXX >> Return icon near the respective product
The returns are accepted for following reasons only.
The Product has significant physical damages during the receipt – Videos & Pictures required with date.
The Product is not working during the receipt – Pictures with video required with date and timestamp.
Partial Damage, where only a damaged part needs to be returned – Pictures required with date and timestamp.
The returns are accepted only if the unused and packed in the original manufacturer packing as received.
Damages and issues happened after the usage due to improper usage or intentional damages caused by the buyer will not be accepted.
Accessories and consumables which has been used and which has common wear and tear are not accepted under return guarantee.
Returned items will be verified by Knifi Trading service team and Manufacturer service centers to confirm the problem.
Buyers need to pay the return shipping charges and they need to ship the goods on their own.
Buyer can opt for replacement or refund according to their wish. If no choice provided, Knifi Trading will take the choice after analyzing the situation.
Refunds are done via store credit for faster processing by default.
But if the refund is requested in the customer account, additional processing time of 2-5 working days applicable apart from bank process time.
Shipping charges if any are nonrefundable.
Proceeding time of 2-5 working days applicable for all returns apart from the transit time to and from Knifi Trading.
Returns or Claims raised after 5 days of receipt will not be covered under return policy. But the warranty policy of the manufacturer will be covered if applicable.
This policy covered for purchases happened with in India. Buyers from other countries please refer our exports policy or contact customer care for procedures.
Return Address:
Knifi Trading
Suite#1, Building#24/1716B, Karuvelipady, Thoppumpady PO Kochi - 682005
Telephone: +91 9562863416